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Systems & 3rd Party
Integration [+] |
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Sage Line 50 |
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Navision Attain |
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SharePoint Portal Services |
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Client Monies Services |
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Workflow & Process
Management [+] |
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Data Capture & Validation |
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Process Alerts & Prompts |
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Activity Monitoring & Audit
Trail |
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Common User Experience |
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Data Islands |
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Report & Data Presentation |
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Workflow & Process Management |
In a competitive market place, being able to
maximise data throughput whilst minimising
internal bottlenecks is key to the
productivity and profitability of all
organisations.
Below are a number of brief examples of
components used to assist in this aim:
Data Capture &
Validation
Irrelevant of the solution or process,
humans make mistakes - and because of this,
the ability to minimise and even eradicate
these mistake is a must.
Wherever humans enter data there is always a
requirement for data validation; be that
from simple checks to ensure a phone number
only contains numbers, to the ability to
perform complex data queries using
predetermined criteria.
"Rubbish in, rubbish out!"
Process Alerts &
Prompts
Your job is to order new stock each time one
of the 5,000 items falls below its minimum
threshold, or you have to accept or reject
holiday requests whenever they are
submitted. Let's make the system tell
you when these criteria are met - you don't
need to keep checking.
End-users should not be checking if
something has happening, the system should
be informing the people who need to know,
whenever they need to know it.
Through a combination of screen and
application pop-ups, auto-generated e-mails,
tasks and appointments - the overall
workflow of an organisation is improved.
Activity Monitoring
& Audit Trail
Being able to track internal events is
paramount to many organisations,
particularly within the financial and legal
profession.
Was an invoice raised? Who changed the
client's address? When did we receive the
last payment? - the implementation of
activity monitoring services will capture
and present all required data and event
triggers throughout the system.
From the ability to see who is doing what,
to being able to retrieve an audit of all
activity on a client account. Total
visibility to whoever needs it, when they
need it.
Common User
Experience
Getting the most out of employees and
end-users is sometimes simply down to
providing a user experience they are
confident with, and one they are used to.
As internal IT solutions become more and
more complicated, so does the end-user
interface and experience. By
integrating the environment, and delivering
a customised front-end - internal users can
have a direct impact on interface design,
assisting in breeding satisfaction and
confidence.
Data Islands
Fundamental to the efficiency of all
organisations is being able to eradicate
'data islands'. This is the storing of
data, information or knowledge by a group or
individual outside of the corporate accepted
business process.
This is most prominent in larger companies,
whereby personnel save data to their own
private files (spreadsheets, documents) to
assist them perform their own particular
jobs. Although usually done with good
intentions, doing this can mean
inconsistencies in data, a lack of knowledge
sharing and process bottlenecks.
For example, David in 'Project Management'
likes to keep his own project budgeting
figures in a spreadsheet on his laptop,
rather than use the preferred method of
saving to the network server. Whilst
on holiday or off sick, these figures are
required urgently - no one is aware that
David stores this information locally and
has not been updating the networked data,
therefore they take outdated figures and
base important decision on invalid
information -
which can prove costly.
There are many organisations where this
takes place - minimising it,
wherever possible, will deliver major
improvements to internal communication and
visibility.
Report & Data
Presentation
Many organisations are frustrated by their
inability to retrieve the data
they are looking for and in the format they
wish to see it.
Often, organisations have captured the data within their
systems, but are unable to retrieve it and
manipulate it through a single integrated
solution.
Storing stock levels in one system, with the
values of each product located in another,
can require complicated and long winded
processing to retrieve information such as
the value of all stock items, in real-time.
This should not be the case and does not
need to be the case.
More:
Workflow |
